Shipping & Delivery Policy

This Shipping & Delivery Policy sets the rules for how the products you order on our website (www.vinayo.world), which is run by Vinayo World, will be sent, transported, and delivered to you (the customers). By order products from our website you have agreed to our terms & conditions.

We will do our very best to process and deliver your orders as quickly and efficiently as possible.

Having said that, please understand that delivery dates shown as part of your orders are estimated and there is no guarantee that they will be met. We cannot be held responsible for delays caused by situations where our direct control is limited or infeasible.

This policy should be read in addition with our website's Terms & Conditions, Return & Refund Policy, and Privacy Policy.

1. Order Processing Time

When you place an order through our Website it will first go through a processing period before our logistics and courier partners carry out the dispatch. Usually, orders are processed within 2 to 3 business days after the order confirmation and payment verification.

If an order is made on Sunday or a public holiday or on a day when the working hours have been notified, it will be processed on the next business day. Business days in India are considered as Monday to Saturday excluding all the national and regional public holidays.

Besides the standard timeline, manufacturing a customised product, configuring a special setup of a product, pre-ordering or back-ordering an item will require extra processing time. In these cases, customers will be informed through their registered email address or mobile phone number.  

2. Shipping Locations

We ship to most serviceable PIN codes in India. The availability of delivery to that location is decided when placing the order. If customers want to find out whether a particular address delivery is available, they should type their delivery PIN code on the product or checkout page.

Local deliveries (within Noida and nearby areas) typically take 1 to 3 business days for delivery. Other parts of India generally take 3 to 5 business days.

Delivery charges, if any, depend on the order value, the weight and dimensions of the item, and the destination of the delivery. The correct shipping charge will be displayed on the checkout page prior to order confirmation.

3. Shipping Charges

The Company might provide complimentary shipping for the orders that meet a minimum order value threshold, which will be announced from time to time. These are promotional in nature and the Company alone without prior notice may change or cancel them at any time.

Orders containing bulky or oversized items such as large appliances or heavy equipment might also be subject to additional handling or logistics surcharges. These will be communicated during checkout. Unless it is explicitly stated otherwise, all prices shown are inclusive of the applicable GST.

4. Order Tracking

After your order has been successfully sent, the system will send you an email and/or SMS at the contact details you've registered with us. This message will carry the details of your consignment including a tracking number and the name of the courier/logistics company responsible for your shipment.

If you want to see what's going on with your package in real time, you can go to the website of the courier partner that is handling your delivery and enter the tracking number that was given to you. Updates on the order tracking info may take up to 24 hours from the time the order is dispatched before they are reflected on the courier partner's system.

5. Delivery Issues

5.1 Failed Delivery Attempts

If you find any inconsistencies in the tracking status or if the shipment seems to be stuck in one place for a long time, please get in touch with our Customer Support team for help. The Company will communicate with the courier service on your behalf, but the time required for the resolution will depend on the courier's operational processes.

Our courier partners can make up to three (3) delivery attempts at the address given. The courier may contact the Customer by phone or SMS before or during each delivery attempt. If after three attempts delivery remains unsuccessful due to the Customer's unavailability or failure to respond, the goods will be sent back to our warehouse.

If the package is returned after delivery failed attempts, on the side of the Customer it will be refundable what has been paid for the product after subtracting the forward and reverse shipping charges, if any. The Company may decide to carry out the re-shipment which is a possibility however, additional shipping fees may be charged.

5.2 Incorrect or Incomplete Address

The Company will not be liable for non-delivery or delivery to the wrong recipient if it is caused by the Customer's provision of an incorrect, incomplete or ambiguous address.

It is the sole responsibility of the Customer to make sure that the shipping address is correct and complete, which should also include the correct PIN code, landmark, floor number, and a valid contact number.

Customers discovering a mistake in their delivery address should immediately contact our Customer Support team after placing the order. Changes to the address can only be made if the order has not been dispatched yet.

6. Cancellation at Shipping Stage

Customers can ask us to cancel their order only if it has not been shipped out to them yet. To request cancellation of an order, customers must contact our Customer Support team immediately after placing the order. After dispatch of the order and generation of a tracking number, cancellation requests will not be entertained.

If it was the customer who cancelled the order after it was shipped, then we may deduct the cost of return shipping from the refund amount. Refunds for a cancelled order will be initiated only when the returned product is received and checked at our warehouse. It could take 5 to 10 working days to process refunds.

It is always possible that there are no more products available, or we are facing some logistical problems or for some other operational reasons, so the Company has a right to cancel any order. In such situations, the Customer will be informed immediately and no-deduction full refund will be issued.