1) INTRODUCTION

This Shipping & Delivery Policy (“Policy”) sets out the terms and conditions governing the processing, shipment, transportation, and delivery of products purchased through the website www.vinayo.world, operated by Vinayo World (“Company”, “we”, “us”, or “our”). By placing an order on our website, you (“Customer” or “you”) agree to be bound by this Policy, along with our Terms & Conditions, Return & Refund Policy, and Privacy Policy.

We strive to process and deliver all orders in a timely and efficient manner. However, delivery timelines provided on the website are indicative and approximate and shall not be construed as guaranteed delivery commitments. The Company shall not be held liable for delays arising due to circumstances beyond its reasonable control, including but not limited to logistical constraints, weather conditions, strikes, governmental restrictions, or other unforeseen events.

2) ORDER PROCESSING

All orders placed on the Website are subject to verification, acceptance, and processing prior to dispatch. Processing includes order confirmation, payment authorization, packaging, and preparation for shipment. Orders are typically processed within 2 to 3 business days from the date of order confirmation and successful payment verification. Business days shall mean Monday to Saturday, excluding national and regional public holidays in India. Orders placed on Sundays, public holidays, or outside working hours shall be processed on the next business day.

Certain categories of orders may require additional processing time, including but not limited to customized products, special configurations, pre-orders, or back-ordered items. In such cases, the Customer shall be informed through registered contact details regarding revised timelines and expected dispatch schedules.

3) SHIPPING LOCATIONS

The Company delivers products to most serviceable PIN codes across India. Delivery availability is determined at the time of order placement. 

Customers are responsible for ensuring that the delivery address provided is accurate, complete, and includes necessary details such as PIN code, landmark, and contact number.

Estimated delivery timelines are as follows:

Local deliveries (Noida and nearby regions): 1 to 3 business days

Other locations across India: 3 to 5 business days

These timelines are indicative and may vary depending on product type, location, courier serviceability, and external conditions.

The Company shall not be liable for delays caused by third-party logistics providers or circumstances beyond its reasonable control.

4) Shipping Charges

Shipping charges, if applicable, shall be calculated based on factors including order value, product weight and dimensions, and delivery location.

Applicable shipping charges will be displayed to the Customer at the checkout stage prior to order confirmation.

The Company may offer promotional schemes such as free or discounted shipping subject to minimum order value or other conditions. Such offers may be modified, withdrawn, or amended at the sole discretion of the Company without prior notice.

Orders involving large, bulky, or heavy products may attract additional logistics or handling charges, which will be communicated at the time of checkout.

Unless otherwise stated, all product prices displayed on the Website are inclusive of applicable taxes, including GST.

5) ORDER TRACKING

Upon successful dispatch of an order, the Customer shall receive a confirmation communication via email and/or SMS on the registered contact details. Such communication shall include relevant shipment information, including but not limited to the name of the courier or logistics partner, the tracking number (AWB), and, where applicable, a direct link to track the shipment.

Customers may monitor the real-time status of their shipment by visiting the official website or tracking portal of the designated courier partner and entering the tracking number provided. The tracking details will enable Customers to view updates such as dispatch status, transit progress, and estimated delivery.

Please note that tracking information is updated by the courier partner and may take up to 24 hours from the time of dispatch to reflect accurately in their system. Any delays or discrepancies in tracking updates are subject to the operational processes of the courier partner and are beyond the direct control of the Company.

In case of any issues relating to tracking, such as delays in updates or inability to track the shipment, Customers are advised to contact the Company’s customer support team for assistance.

6) DELIVERY ISSUES

6.1. Failed Delivery Attempts

In case a Customer observes any inconsistency in the tracking status or if the shipment appears to be delayed or held at a particular location for an extended period, the Customer is advised to contact the Company’s Customer Support team for assistance. The Company may coordinate with the concerned courier or logistics partner on behalf of the Customer; however, the resolution timeline shall be subject to the operational processes and policies of the respective courier partner.

The Company’s logistics partners shall make up to three (3) delivery attempts at the delivery address provided by the Customer. The courier partner may contact the Customer via phone call or SMS prior to or during each delivery attempt to facilitate successful delivery.

If delivery remains unsuccessful after three attempts due to reasons attributable to the Customer, including but not limited to unavailability, non-responsiveness, or refusal to accept delivery, the shipment shall be returned to the Company’s warehouse.

In the event that the shipment is returned due to failed delivery attempts:

The refund (if applicable) shall be processed after deduction of forward and reverse shipping charges, if any; and

The Company may, at its sole discretion, arrange for re-shipment of the order upon request by the Customer, subject to payment of additional shipping and handling charges.

6.2. Incorrect or Incomplete Address

The Company shall not be responsible or liable for any non-delivery, delay in delivery, or delivery to an incorrect recipient arising from the Customer providing an incorrect, incomplete, or ambiguous shipping address.

It shall be the sole responsibility of the Customer to ensure that the delivery address furnished at the time of placing the order is accurate, complete, and includes all necessary details such as:

Correct PIN code: 201306

Landmark: Knowledge Park III, Greater Noida, Uttar Pradesh

Building/house number: Vision Business Park

Floor details (if applicable): 2nd floor, Tower A, I.T Square

Valid contact number: +91 9266926619

In the event the Customer identifies any error in the delivery address after placing the order, the Customer must immediately notify the Company’s Customer Support team. Requests for modification of the delivery address shall be entertained only if the order has not yet been dispatched. Once the order has been dispatched, no changes to the delivery address shall be permitted.

7) CANCELLATION AT SHIPPING STAGE

Customers may request cancellation of an order only prior to its dispatch. To initiate a cancellation request, the Customer must contact the Company’s Customer Support team immediately after placing the order. Once the order has been dispatched and a tracking number has been generated, cancellation requests shall not be entertained.

In the event that a Customer refuses delivery or seeks cancellation after the order has already been shipped, the Company reserves the right to treat such cancellation as a post-dispatch return. In such cases:

The cost of forward and reverse shipping may be deducted from the refund amount; and

Refunds shall be processed only after the returned product is received at the Company’s warehouse and successfully passes quality inspection checks.

The refund process may take 5 to 10 working days from the date of receipt and verification of the returned product.

The Company reserves the absolute right to cancel any order at its sole discretion due to reasons including but not limited to:

Product unavailability

Logistical or supply chain constraints

Errors in pricing or product information

Suspected fraudulent or unauthorized transactions

Any other operational or technical issues

In such cases, the Customer shall be notified promptly, and a full refund without any deductions shall be processed to the original mode of payment.

8) LIMITATION OF LIABILITY

The Company shall not be liable for:

Delays caused by third-party logistics providers

Events beyond reasonable control (force majeure events)

Incorrect information provided by the Customer

Loss or damage arising after successful delivery